Introduction
This Privacy Policy explains how Zaya Gokarna collects, uses, stores, and protects guest information when you contact us, make a booking, or browse our website. By using our website, sending a WhatsApp enquiry, or completing a reservation, you agree to the practices described below.
Information We Collect
We collect information directly from you when you share it with us for a booking or enquiry, and we may also receive limited technical information that helps the website function properly.
- Personal Information: Name, phone number, and email address.
- Booking Information: Stay dates, room preferences, total guests, special requests, and reservation notes.
- WhatsApp Enquiries: Messages, booking details, and any information you choose to share when contacting us on WhatsApp.
- Cookies: Small browser cookies or similar tools that support navigation, session continuity, and analytics.
Booking Information
To arrange your stay, we may collect your preferred dates, guest count, room preferences, special requests, and reservation notes. This information helps us confirm and prepare your booking.
Payment Information
Payments are processed through the applicable payment gateway or banking provider. We do not store complete card or banking credentials on this website; we retain only the information needed to confirm a reservation and support a payment query.
How We Use Information
We use guest information only for the practical purposes of running the stay and communicating clearly with you.
- Reservation confirmations and stay updates.
- Customer support before, during, and after your stay.
- Booking communication through phone, email, or WhatsApp.
- Service improvements, including clearer enquiry handling and a smoother booking experience.
Cookies
We use cookies and similar technologies to remember your preferences, keep the website functioning smoothly, and understand how guests navigate the site. You can control cookies through your browser settings, although some features may not work as intended if cookies are disabled.
Google Analytics
We may use Google Analytics to understand how visitors use our website, which pages are most useful, and where we can improve the guest experience. The information collected is used in aggregate and does not identify you personally.
Google Maps and WhatsApp
We use Google Maps to help guests find Zaya Gokarna and WhatsApp to answer enquiries and confirm reservations. When you interact with these services, their own privacy policies and terms may apply.
Third-party Services
Some services connected to your stay or our website are provided by trusted third parties. These providers operate under their own privacy policies.
- Google Maps: Used for location previews and directions.
- WhatsApp: Used for reservation communication and direct enquiries.
- Google Analytics: Used to understand traffic patterns and improve the guest experience.
Information Sharing
We do not sell customer information.
We may share information only when it is necessary to complete your booking or when we are required to do so by law.
- Payment providers or gateway partners that process a transaction on your behalf.
- Legal or regulatory authorities when disclosure is required by applicable law.
Data Security
We take reasonable technical and operational steps to protect personal information from unauthorized access, misuse, or accidental loss. Access to guest details is limited to the people who need it to manage reservations and guest communication.
Data Retention
Reservation records are retained only for as long as necessary to manage the stay, support accounting and legal obligations, and resolve any booking-related queries. After that, data is deleted or anonymized where appropriate.
Policy Updates
We may update this policy from time to time to reflect changes in our services, legal obligations, or guest communication practices. The latest version will always be published on this page with its updated date.
Children's Privacy
Our website and reservation process are intended for adults arranging accommodation. We do not knowingly collect personal information from children without the involvement of a parent or guardian.
Guest Rights
You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to legal or operational requirements. If you want us to stop using your information for marketing, you can opt out at any time.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us directly.
Gokarna, Karnataka
Zaya Gokarna respects your privacy and values the trust you place in us.